{"id":41586,"date":"2025-04-25T10:20:28","date_gmt":"2025-04-25T10:20:28","guid":{"rendered":"https:\/\/test-business.xamble.com\/?page_id=41586"},"modified":"2025-05-15T09:04:59","modified_gmt":"2025-05-15T09:04:59","slug":"frequently-asked-question","status":"publish","type":"page","link":"https:\/\/business.xamble.com\/index.php\/frequently-asked-question\/","title":{"rendered":"Frequently Asked Question"},"content":{"rendered":"\t\t
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\n\t\t\tFrequently asked question\t\t<\/h2>\n\t <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n 1. General <\/h5>\n <\/div>\n
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\nQ: What is the Xamble Influencer Marketing Dashboard? <\/div>\n\n
\nA: The Xamble Dashboard is an all-in-one platform that helps brands manage campaigns, approve content, and track performance seamlessly. <\/div>\n\n\n
\nQ: Who can use the dashboard?<\/div>\n\n
\nA: The Xamble Dashboard is an all-in-one platform that helps brands manage campaigns, approve content, and track performance seamlessly. <\/div>\n\n\n
\nQ: How does influencer marketing work on the dashboard?<\/div>\n\n
\nA: Brands can recruit and shortlist creators, approve content drafts, and monitor campaign performance \u2014 all within the dashboard. <\/div> <\/p>\n <\/div>\n <\/div>\n \n
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\n 2. Selection plan <\/h5>\n <\/div>\n
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\nQ: What is Nano Starter Package? <\/div>\n\n
\nA: Best for brands that want to build trust and connect with small but loyal communities. This package includes Nano-Influencers (1,000 – 9,999 followers) who have strong personal connections with their audience. Ideal for spreading brand awareness, creating authentic word-of-mouth marketing, and engaging niche groups.<\/div>\n\n\n
\nQ:What Is Micro Plus Package?<\/div>\n\n
\nA: Great for brands looking for wider reach with more visibility. This package includes a mix of Micro Influencers (up to 49,999 followers), giving you access to creators with a bigger audience and more content variety. Ideal for attract potential customers and driving discussion, and running seasonal promotions.<\/div>\n\n\n
\nQ: What Is Full Scale Package?<\/div>\n\n
\nA: Reach out to us and let us surprise you. Promise you will be amazed. Email: contact@xamble.com\n <\/div> <\/p>\n <\/div>\n <\/div>\n \n
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\n 3. Getting started <\/h5>\n <\/div>\n
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\nQ: How do I sign up for the dashboard? <\/div>\n\n
\nA: You can sign up via our website and choose a plan that suits your business needs. Once registered, you’ll get access to all campaign management tools.\n<\/div>\n\n\n
\nQ: What if I need help setting up my account?<\/div>\n\n
\nA: Our support team is ready to assist! Reach out via email, and we\u2019ll help you get started smoothly.\n<\/div>\n\n\n <\/p>\n <\/div>\n <\/div>\n \n
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\n 4. Influencer discovery & selection <\/h5>\n <\/div>\n
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\nQ: Can I work with nano, micro, and macro-influencers?<\/div>\n\n
\nA: Yes! The dashboard offers access to influencers of all tiers, including in-house talents who are professionally managed.\n<\/div>\n\n\n
\nQ: How do I ensure the influencer is suitable for my brand?\n<\/div>\n\n
\nA: Each influencer profile includes key insights like past collaborations, audience demographics, and performance metrics to help you make an informed decision.\n<\/div>\n\n\n
\nQ: How can I find the right influencer for my campaign?\n<\/div>\n\n
\nA: You can explore influencers based on category, follower count, engagement rate, location, and more. Demographic data is available for selected available profiles based on your package, with detailed insights primarily accessible for Micro influencers. All brands will still be able to view follower counts, even if detailed data is not included. *We are continuously making efforts to enhance and update data for profiles to ensure you get the most relevant insights for your\n\n<\/div>\n\n <\/p>\n <\/div>\n <\/div>\n \n
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\n 5. Campaign management <\/h5>\n <\/div>\n
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\nQ: How do I create a campaign?\n<\/div>\n\n
\nA: Click Create Campaign on your dashboard. If you haven\u2019t set up a brand, you\u2019ll be prompted to enter a Brand Name and upload a Brand Logo. If you have existing brands, select one you wish to proceed. Then, enter your Campaign Details, choose your Campaign Criteria, select a Package (Nano\/Micro\/Full Scale) and proceed with payment.\n<\/div>\n\n\n
\nQ: How do I activate a campaign?\n<\/div>\n\n
\nA: After your package purchase, click Activate. Make sure your activation date matches your campaign start date: If the activation date is on or after the start date \u2192 Activation Successful If the activation date is before the start date \u2192 You\u2019ll need to adjust the campaign dates Once activated, your campaign will be visible to creators, and they can start applying.\n<\/div>\n\n\n
\nQ: Can I approve influencer content before it goes live?\n<\/div>\n\n
\nA: Yes, you can review, comment and approve content drafts to ensure they align with your brand\u2019s messaging before they are published.\n<\/div>\n\n\n
\nQ: Any deadlines for activating my campaign?\n<\/div>\n\n
\nA: No, you can activate it whenever it fits your timeline.\n<\/div>\n\n\n\n
\nQ: What happens when I activate my campaign?\n<\/div>\n\n
\nA: Once you activate your campaign, it will become visible to creators in the XC App, and they can start applying. Keep in mind that recruitment begins only after activation, so you\u2019ll need to factor in time for creator applications. We recommend planning your timeline accordingly to allow enough time for selection and approvals before moving on to content creation. Q: Can I change my campaign start date during activation? A: Yes, you can adjust the start date before activating to match your latest plan. Q: How do I track campaign performance? A: The dashboard provides real-time campaign analytics and ROI tracking. Q:What is Unique Hashtag? A: A unique hashtag is a completely new, one-word hashtag that has never been used on Instagram. Creating a brand-new hashtag ensures precise campaign tracking and allows for accurate report generation. When choosing a hashtag, avoid using special characters such as @, #, &, %, $, *, +, =, punctuation marks like . (period), , (comma), ! (exclamation mark), ? (question mark), : (colon), ; (semicolon), spaces, slashes (\/, \\), or quotation marks (“, ‘). Hashtags must be one continuous word; for example, #BrandPromo2025 is valid, while #Brand&Promo!2025 is not. Q: What is Hashtag? A: A hashtag is a keyword or phrase preceded by the # symbol (e.g., #TravelTips) that helps categorize content on social media platforms like Instagram and TikTok. Hashtags make posts discoverable by grouping similar content under a searchable tag, increasing reach, engagement, and visibility. Users can click on or search for hashtags to find related posts, making them a powerful tool for trend participation, brand campaigns, and audience engagement.\n\n<\/div>\n\n <\/p>\n <\/div>\n <\/div>\n \n
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\n 6. Payment & invoicing <\/h5>\n <\/div>\n
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\nQ: What payment methods are supported?<\/div>\n\n
\nA: We support various payment options, including: Bank transfers Credit\/debit cards E-wallets (TNGD,GrabPay,ShopeePay and Boost)\n<\/div>\n\n\n
\nQ: Will I receive a payment receipt for transactions?\n<\/div>\n\n
\nA: Yes! Once a payment is processed, a payment receipt will be generated and available for download via the dashboard. You can access it anytime under the Billing section.\n <\/div>\n\n\n
\nQ: What should I do if my payment fails?\n\n<\/div>\n\n
\nA: If your payment fails, simply click the Create Campaign button on your dashboard to retry the payment and activate your campaign.\n <\/div>\n\n\n
\nQ: Is there any tax included in the payment?\n<\/div>\n\n
\nA: Yes, all payments are subject to an 8% Sales and Service Tax (SST), which will be included in the total amount charged. The final invoice will reflect this tax accordingly.\n\n <\/div>\n\n\n
\nQ: Can I get a refund after making a payment?\n\n<\/div>\n\n
\nA: No, all payments are non-refundable. Please ensure that you review your purchase details carefully before completing the transaction.\n\n <\/div> <\/p>\n <\/div>\n <\/div>\n \n
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\n 7. Support & assistance <\/h5>\n <\/div>\n
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\nQ: What if I need help using the dashboard?\n<\/div>\n\n
\nA: Our support team is available via email to assist with any inquiries.\n<\/div>\n\n\n
\nQ: What are the support hours?\n\n<\/div>\n\n
\nA: Our support team is available Monday \u2013 Friday, 9 AM to 6 PM (excluding public holidays).\n<\/div>\n\n\n
\nQ: How long does it take to get support?\n\n<\/div>\n\n
\nA: The response time depends on your package: Nano Starter: Support requests are addressed within 2 business days. Micro Plus: Support requests are addressed within 1 business day. Full Scale: Priority support with a dedicated account manager for faster assistance.\n\n\n<\/div>\n\n <\/p>\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t
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